Refund & Cancellation Policy

This policy explains how cancellations and refunds work for paid ElevateUp subscriptions. It forms part of our Terms & Conditions.

1. Cancelling your subscription

You can cancel at any time from within the app (Subscription screen) or by emailing us at support@elevateup.ai. When you cancel:

• Your subscription will not renew for the next billing term.
• You keep full access to your paid plan until the end of the period you have already paid for — cancelling does not cut off access immediately.
• You are not charged again after cancellation.

2. Refunds

Subscriptions are prepaid for the chosen term and are generally non-refundable once the term has started and the Service has been made available to you, because the digital Service is delivered immediately. However, we want you to be happy with ElevateUp, so:

• 7-day good-faith window (first subscription): if you are unsatisfied with your first paid subscription, email us within 7 days of the charge and we will consider a full or partial refund in good faith, taking into account how much of the Service you have used.
• Billing errors: we will fully refund duplicate charges, charges after a valid cancellation, or amounts charged due to a technical error on our side.
• Renewals: auto-renewal charges are generally non-refundable, but if you were charged for a renewal you did not intend and had not used, contact us promptly and we will try to help.

Refunds are at our reasonable discretion except where a refund is required by applicable consumer-protection law, which this policy does not limit.

3. How refunds are issued

Approved refunds are made to your original payment method through our payment processor, Razorpay. Once approved, refunds are typically processed within 5–7 business days; the time for it to appear on your statement depends on your bank or provider.

4. How to request a refund

Email support@elevateup.ai from the email address on your account, with your registered name and the approximate date and amount of the charge. We will respond as quickly as we can.